How 9-1-1 Works

A visit to the Kalamazoo Integrated Dispatch Center informed us all about how 9-1-1 works.
Our county currently has five dispatch centers: The City of Portage, Western Michigan University, the City of Kalamazoo, and Kalamazoo Township, and Kalamazoo County Dispatch Center.
When you make a call to 9-1-1, the computer system usually sends your call to the correct dispatch center for your location, but there are some exceptions. Using the “text to 9-1-1” service, we drove to several locations in the Kalamazoo metro area to find out which dispatch center would receive our calls.

How 911 Works from Public Media Network GPSU on Vimeo.

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